Work

Outcome-led case studies first—then a compact list of other engagements.

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HealthcareFour hours a day, gone.

Daily compliance reporting without the daily grind

Before

A healthcare team needed legally required daily reports. Building them meant pulling data from an external system and legacy internal tools—then stitching everything together by hand.

The tension

The work was repetitive, error-prone, and expensive: about four hours of skilled labor every day just to stay compliant. There was little visibility into whether runs succeeded until someone noticed a missing email.

What I did

I designed a dependable pipeline: pull the required data on a schedule, assemble the report automatically, and deliver it to stakeholders—three times a day instead of one fragile manual pass.

After

The manual reporting burden dropped to effectively zero. The organization gained a predictable rhythm and clearer operational signals because the report now ran on a clock—not on someone’s calendar.

Results

  • Manual effort reduced from ~4 hours/day to ~0
  • Reporting cadence increased to 3 automated runs per day
  • Clearer signals when a run succeeded or needed attention

More case studies

Same focus: what changed for the business, with metrics you can feel.

DistributionThree systems, one promise to the customer.

Fewer “where is my order?” moments between warehouse and storefront

First-contact resolution improved because agents stopped chasing updates. Operations could see spikes earlier and respond before they became reputational issues.

Results

  • Fewer escalations caused by “unknown status”
  • Faster answers on the phone and chat during peak weeks
  • Less manual reconciliation between teams at month-end

RetailPromotions worked—until the system didn’t.

Peak week without the checkout panic

Peak week stayed boring in the best way: fewer timeouts, calmer support, and a short list of next bets ranked by impact for the next cycle.

Results

  • Checkout stayed responsive through the highest traffic window
  • Support tickets related to checkout errors dropped materially
  • A ranked backlog replaced guesswork for the next performance pass

More projects

Additional client and personal work—expand as case studies are ready.